TURN-KEY BEVERAGE SOLUTIONS TO THE TRADE

PRIVACY POLICY


Last Updated: May 2025

At vdponline.co.za, the online platform of VDP Distributors(managed and run by VDP Distributors WC (Pty) LTD), we are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.

1. Information We Collect

1.1. Non-Personal Information

You may browse our website without revealing any personal details. However, our web servers automatically collect:

  • Domain name

  • Operating system (e.g. Windows, macOS, Linux)

  • Browser type (e.g. Chrome, Safari)

  • General site usage (pages visited, time spent, etc.)

We use this information in aggregate to analyze site performance and improve user experience.

1.2. Personal Information

We only collect personally identifiable information when voluntarily submitted by you. This includes:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Billing information (excluding payment card details)

  • Company details (for wholesale accounts)

We do not store or process any credit card data — this is handled securely via our third-party payment gateway, PayFast.

2. When We Collect Personal Information

We collect personal data when:

  • You place an order on our website

  • You register for an account

  • You complete a wholesale application

  • You subscribe to our mailing list

  • You leave a comment or review

  • You contact us directly via email or form

3. Comments & Cookies

  • When leaving a comment, we collect the comment, IP address, and browser data to prevent spam.

  • If you opt to save your details, a cookie will be stored for convenience.

  • Logged-in users will receive temporary cookies to verify browser compatibility.

These cookies do not store sensitive personal information and expire automatically.

4. Embedded Content & Third Parties

Our website may include content (videos, forms, etc.) from third-party sites. These behave as if you visited the external site directly and may collect data about you.

We use:

  • Google Analytics (for site usage statistics)

  • Google Ads / AdWords (for advertising campaigns)

  • Gravatar (for comment avatars)

To learn more about how Google uses your data, visit Google’s Privacy & Terms.

5. Wholesale Customers

Wholesale users may be onboarded manually via:

  • Credit application forms

  • Signed contracts

  • Direct communication with VDP Distributors

Information collected is used to manage invoicing, deliveries, and order history. A user profile may be created automatically and you will be notified of your account access.

6. How We Use Your Information

We may use your information to:

  • Process orders and deliver goods

  • Respond to queries or service requests

  • Improve website functionality

  • Conduct surveys and request reviews

  • Send updates, promotions, or notices (opt-out anytime)

  • Protect the security and integrity of our site

  • Comply with legal requirements

If you no longer wish to receive marketing or product-related emails, use the unsubscribe link or contact us directly.

7. Who We Share Data With

We only share data with trusted service providers essential to our operations:

  • Payment processing: PayFast

  • Shipping & logistics: Fastway Couriers, The Courier Guy, SWE

  • Analytics & tracking: Google Analytics

We do not sell, rent, or share your personal information for marketing outside the VDP group.

8. Your Rights Under POPIA

You have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your account

  • Export your data

  • Opt-out of communications

We will respond to all access and deletion requests within a reasonable timeframe. Some data may be retained for legal or security reasons.

9. Data Retention

  • Comments and related metadata are stored indefinitely for moderation purposes.

  • Account holders can view, edit, or delete their profiles at any time.

  • We retain necessary data to comply with legal, accounting, or regulatory obligations.

10. Disclosure of Information

We may disclose your information if:

  • Required by law or a court order

  • Requested by law enforcement or regulatory authorities

  • Necessary to protect our legal rights or property

11. Contact Us

For any privacy-related questions or to access your data, contact:

VDP Distributors WC (Pty) LTd

UNIT 23, NORTHGATE BUSINESS PARK, BROOKLYN, CAPE TOWN, 7405

📞Tel: 021 109 2059

🌐 Additional Company Website: www.vdpdistributors.co.za


✉️ Email: infor@vdpdistributors.co.za

 

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